Booking Conditions
1 Booking:
A signed booking form and a non-refundable deposit
payment of £200.00 per person is required at the time of booking. On receipt of
the booking form, a confirmation invoice will be forwarded to you (or your
travel agent). Your contract is with Indus Tours & Travel Ltd. A contract
exists between us on receipt of your signed booking form and our acceptance of
deposit payment. If a particular flight or hotel is not available we will offer
a suitable alternative. If the alternative offered by us is not of an
acceptable standard, we will return the deposit and no booking will arise.
2 Payment:
Payment for the holiday is due 8 weeks before departure.
If the payment is not received by the due date we may treat the booking as
cancelled. We will retain your deposit. If you have booked your holiday within
8 weeks of the date of departure, the total cost of the holiday will be payable
at the time of booking. Very occasionally certain hotels or airlines may
require a full payment to confirm their services. In such rare cases we will
notify you and ask for a payment for these. If the booking is made through a
travel agent, any monies held by the agent are held by the agent for Indus
Tours & Travel Ltd. until the date the agent pays the money to Indus Tours
& Travel Ltd.
3 Changes or
cancellation of your holiday:
It is unlikely that we will have to make any changes to
your holiday arrangements, but as we plan the arrangements many months in
advance, occasionally, we may have to make changes and reserve the right to do
so at any time. Most of these changes will be minor and we will advise you or
your travel agent of them at the earliest possible date. We also reserve the
right to cancel your holiday arrangements. For example, if the minimum number
of clients required for a particular group tour is not reached. However, we
will not cancel your travel arrangements less than 6 weeks before your
departure date, except for reasons of force majeure or failure by you to pay
the final balance. If we are unable to provide the booked travel arrangements,
you can either have a refund of all monies paid or accept an offer of
alternative travel arrangements of comparable standard from us, if available
(we will refund any price difference if the alternative is of a lower value).
If it is necessary to cancel your travel arrangements, we will pay to you
compensation as detailed below.
Please note that Airlines used on the web site may be
subject to change. Such a change is deemed to be a minor change. Other examples
of minor changes include alteration of your outward/return flights by less than
12 hours, changes to aircraft type, change of accommodation to another of the
same standard. If we make a major change to your holiday, we will inform you or
your travel agent as soon as reasonably possible if there is time before your
departure. You will have the choice of either accepting the change of
arrangements, accepting an offer of alternative travel arrangements of
comparable standard from us if available (we will refund any price difference
if the alternative is of a lower value), or cancelling your booked holiday and
receiving a full refund of all monies paid. In all cases, except where the
major change arises due to reasons
of force majeure, we will pay compensation as detailed
below:
IF WE MAKE A MAJOR
CHANGE TO YOUR HOLIDAY
Period before departure
- More than 56 days: Nil
- 28 -56 days: £20.00
- 14 - 27 days: £30.00
- 0-13 days: £50.00
IF WE CANCEL YOUR
HOLIDAY
Amount you will receive from us
- More than 56 days: Deposit only
- 28 - 56 days: 100% of all monies received +£50.00
- 14 - 27 days: 100% of all monies received +£100.00
- 0 -13 days: 100% of all monies received +£150.00
IF YOU CANCEL YOUR
HOLIDAY
Amount of cancellation charge
- More than 56 days: Deposit only
- 28 -56 days: 65% of holiday cost
- 14 -27 days: 75% of holiday cost
- 0 – 13 days: 100% of holiday cost
Force Majeure: This means that we will not pay you
compensation if we have to cancel or change your travel arrangements in any way
because of unusual or unforeseeable circumstances beyond our control. These can
include, for example, war, riot, industrial dispute, terrorist activity and its
consequences, natural or nuclear disaster, fire, adverse weather conditions. If
you wish to amend a booked holiday, an amendment fee of £25.00 will apply for
each amendment. Any additional costs incurred for amendment of arrangements
will also be payable.
4 Your Holiday Price:
All prices quoted for holidays / travel arrangements are
in pounds sterling. The price of your holiday was calculated using exchange
rates quoted in the Financial Times Guide To World Currencies on 30th November
2007. The price of your travel arrangements can be varied due to changes in
transportation costs such as fuel, scheduled airfares and any taxes or levies
implemented by the Government and currency changes in relation to an exchange
rate variation.No reduction will be made for the published holiday prices if
the pound sterling improves in value against foreign currencies. In the case of
any small price increase, an amount equivalent to 2% of the price of your
travel arrangements, which excludes insurance premiums and any amendment
charges, will be absorbed or retained. If this means that you have to pay an
increase of more than 10% of the price of your travel arrangements, you may
cancel your travel arrangements and receive a full refund of all monies paid,
except for any amendment charges. In return for this commitment, we are unable
to make any refunds or reduce any other costs should the value of the pound
increase against the currencies used. We will consider an appropriate refund of
insurance premiums paid if you can show that you are unable to transfer or
reuse your policy. Whether you cancel or not you will also be entitled to
accept an offer of alternative travel arrangements from us. Please note that
travel arrangements are not always purchased in local currency and some
apparent changes have no impact on the price of your travel due to contractual
and other protection in place.
5 Tour Price Includes:
1. International & internal flights in economy
class.
2. Airport taxes in UK and Egypt.
3. Accommodation with en-suite facilities.
4. All transfers by a private chauffeur driven car
(coach transport for group tours) in Egypt.
5. Sightseeing tours and excursions as specified.
6. Meals as specified.
7. Services of qualified driver/guides, local
representatives & tour managers.
8. Entrance fees to monuments & temples.
9. Train journeys and other internal transfers as
specified.
10. Porterage at airports and railway stations.
6 Tour Price Excludes:
1. Visa fees for Egypt (Currently £18).
2. Travel Insurance. Please contact us for a quote on
Travel Insurance.
3. Meals not specified.
4. Expenses of personal nature such as beverages,
telephone calls, laundry, gratuities etc.
5. Video and camera fees at monuments.
6. Transfers in UK (Please contact us if you need
assistance in arranging transfers, overnight accommodation and parking).
7 Complaints &
Arbitration:
If you have a complaint on any of the services provided
by us within the terms of the contract, initially inform our representative,
who will do all possible to resolve the problem. Should the complaint be of a
serious nature please contact our local Associate Office (address will be on service
voucher). If the problem is still not resolved please contact us on 0208 901
7320. Any expenses incurred on telephone / facsimile or telex from overseas
will be refunded against production of the receipt of such charges. If the
complaint is still not resolved then write to us within 28 days of your return
to the United Kingdom.
We shall investigate your complaint and forward a
detailed reply. Investigation may require obtaining reports from the
destination and it might take time before we get back to you.
If an amicable settlement is not reached between you and
Indus Tours & Travel Ltd., you may wish to refer the case to arbitration
under a special scheme arranged by the Association of British Travel Agents,
and administered independently by the Charted Institute of Arbitrators.
The scheme provides for a simple and inexpensive method
of arbitration on documents alone with restricted liability on the customer in
respect of costs. Full details will be provided on request or can be obtained
from the ABTA website (www.abta.com).
The Scheme does not apply to claims for an amount
greater than £5,000 per person. There is also a limit of £15,000 per booking
form. Neither does it apply to claims which are solely in respect of physical
injury or illness or their consequences. The Scheme can however deal with
compensation claims which include an element of minor injury or illness subject
to a limit of £1,000 on the amount the arbitrator can award per person in
respect of this element.
The application for arbitration and Statement of Claim
must be received by the Chartered Institute of Arbitrators within nine months
of the date of return from the holiday. Outside this time limit arbitration
under the Scheme may still be available if the company agrees, but the ABTA
Code does not require such agreement.
8 Liability:
(i) Indus Tours & Travel Ltd. will do their best to
make sure your tour arrangements are of appropriate standard. All descriptions,
information & opinions are given by Indus in good faith based upon the
latest information available to us. Please note that the appropriate standards
will be those prevalent in your destination, which may not be the same as
Western standards.
(ii) Indus Tours & Travel Ltd. accepts liability if
any part of the tour is not provided as described in the tour itinerary / tour
brochures in which case a refund will be made.
(iii) In respect of travel by air, sea and rail, and the
provision of accommodation our liability will be limited in the manner provided
by the relevant international convention. You can ask for copies of these
international conventions from our office.
Personal Injury Unconnected With Your Booked Travel
Arrangements
If you, or any member of your party, suffer death,
illness or injury whilst overseas arising out of an activity which does not
form part of your package travel arrangements or an excursion arranged through
us, we shall at our discretion, offer advice, guidance and assistance.
9 Jurisdiction:
The holiday contract is made on the terms of these
booking conditions, which are governed by English Law, and the jurisdiction of
the English courts.
10 Validity:
Prices given in this web site are valid until 31 October 2008. For dates after this please ask for a quotation.
11 Financial Security:
Your contract is with Indus Tours & Travel Ltd, a
member of ABTA, the Association of British Travel Agents. Indus has a financial
bonding with the CAA, the Civil Aviation Authority, under an ATOL licence – Air
Travel Organisers Licence – for holidays where International flights are included,
with further financial bonding with ABTA for holidays excluding International
flights i.e. ground arrangements only. Our ATOL number is 4586 and ABTA number
is W5420.
12 Data Protection:
In order to ensure booking and travel arrangements run
smoothly in accordance with your requirements, we need to use the information
you provide and pass this on to our ground-handling agents.
We must pass the information on to relevant suppliers of
your travel arrangements such as airlines, hotels, transport companies etc. The
information may also be provided to public authorities such as
police/customs/immigration if required by them, or as required by law.
This information may include your name, address, age and
any special needs/disabilities/dietary requirements etc.
Once your information is passed on to the relevant
supplier (of your travel arrangements), the use of the information will be
subject to their own data protection policy.
You should be aware that as your holiday is outside the
European Economic Area, controls on data protection in the destination you are
visiting might not be as strong as the legal requirements in this country.
Where you provide us with sensitive information such as
details of any disabilities or dietary/religious requirements, in making this
booking, you consent to this information being passed on to the relevant
suppliers of your travel arrangements. If we cannot pass this information on to
these persons, it may not be possible to provide you the required service.
We will not pass any information provided onto any
person, who is not responsible for part of your travel arrangements. |
